Santtos 38mm Watch

You may request a return or exchange within 14 days of receiving your order.

To be eligible

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Items returned without prior authorization may not be accepted.

Not eligible for return or exchange

• Gift cards
• Customized or personalized products
• Items damaged through misuse
• Final sale items

Return shipping

Return shipping is free if the product arrives damaged, defective or incorrect. In all other cases, customers are responsible for return shipping costs.

Refunds

Once your return is received and inspected, we will notify you regarding approval. If approved, your refund will be issued to your original payment method. Please allow 5-10 business days for the refund to appear on your statement.

How to request

Email support@retaggiowatches.com

If you are a consumer in the European Union or the United Kingdom, nothing in this policy limits the statutory rights you have under your local law, including any right of withdrawal and legal guarantee.

Retaggio is operated by NVS DIGITAL SERVICES LLC, a limited liability company organized in the State of New Mexico, United States (File No. 3069167). Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States.

Retaggio offers a 12-month warranty from the date of delivery on all items purchased on our website, under the rules below.

• The warranty covers defects related to technical manufacturing aspects and/or the materials used in production. If the item cannot be repaired, an identical or similar item of the same value will be offered.
• Not covered: natural oxidation, improper use, negligence, accidents of any kind, contact with chemical agents that may damage the materials, or any modification that compromises the integrity of the product.
• For items out of warranty, contact us to check whether an adjustment or repair is possible, subject to availability, cost and a service fee.

How to make a claim

Report any defect by email within the warranty period so that we can exchange or repair your product: support@retaggiowatches.com

If you are a consumer in the European Union or the United Kingdom, nothing in this policy limits the statutory rights you have under your local law, including any right of withdrawal and legal guarantee.

Retaggio is operated by NVS DIGITAL SERVICES LLC, a limited liability company organized in the State of New Mexico, United States (File No. 3069167). Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States.

Processing time

Orders are processed within 1-3 business days after payment confirmation.

Estimated delivery

• Europe: 6-10 business days
• United Kingdom: 5-9 business days
• United States: 6-12 business days
• Asia-Pacific: 7-14 business days
• Middle East: 7-14 business days

Delivery times are estimates and may vary due to customs procedures, holidays, or carrier delays.

Tracking

All orders include tracking information. Tracking details are sent via email once the order has been shipped.

Customs & duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Lost packages

If your package appears lost in transit, please contact support@retaggiowatches.com. We will work with the carrier to resolve the issue.

Worldwide shipping

We ship worldwide. For countries outside the regions listed above, delivery times vary by destination; contact support@retaggiowatches.com for an estimate before ordering.

Free shipping

Orders over $150 ship free. For orders in other currencies, the equivalent amount applies at checkout.